I write straight from the airport, deeply disturbed by the lack of criteria for such an upgrade operation.
The upgrade that is nothing but a way of circumventing the famous and old problem of over booking. Whenever you are in the departure lounge and listen to the official airline of the airline by calling some names do not think that the calls are unhappy that they were on a waiting list for a place in flight, are actually lucky traveling class executive with the upgrade they just win.
Anyone who knows this and ask if you travel a lot, how do I get this lucky list.
I put that question and was told that with my loyalty card red, a full flight, provided you have left my name registered for this upgrade operating at check-in, so I would receive. Beautiful? Not a bit.
Today I am going to Miami, fully booked flight, I arrived early at the airport. Early enough to make sure, with confirmation of the employee who made my check-in, that my name was listed first upgrade of the OS.
I'm sitting in front of the gate and to my surprise this upgrade operating just occurred, to three other people and not for me. When I talk to and ask for clarification received the insignificant response: "They were preferred customers" and then "Can not be of the executive."
But how can there customers more preferred that the loyalty card with red? Employees would be friends? Or, for customers who need business-class upgrade to their own class?
Leaving aside the unprepared listener's response, I would understand what they are lucky, or they are better than I, or any other client TAM in the same situation.
And to make matters worse, the board is already more than an hour late ...
Tags: consumer
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